Topics

Your Invitation

When will I receive my tickets?

You’ll receive an E-Ticket 48 hours before the date of your tour. We suggest printing it off or having it available to show the Elves on your mobile... Read more...

Extra invitation boxes

The invitation presentation box is part of the postage and packaging fee, which is sent one per booking.  Additional boxes are available to purchase... Read more...

Can I download my invitations digitally?

You can. Simply head over to the Personalise my Visit portal on our website and click the ‘download’ tab at the top. We include where you... Read more...

Can you send letters outside the UK?

Absolutely, but please bear in mind the length of time it can take for the post to reach you. It might be best to enter the address you will be staying at,... Read more...