Topics

Ticket/Booking

What's included in the price?

Your magical LaplandUK experience begins when you deliver your child’s personalised invitation from Father Christmas asking for their help making... Read more...

2019 ticket dates & prices

  All prices for LaplandUK are charged per person.  Prices start from £59pp and vary depending on the time and date of your visit. ... Read more...

Age Suitability?

LaplandUK is an immersive experience for the whole family to enjoy. We find that children who can interact with and understand their environments get... Read more...

What's new 2019?

Last year, we introduced new characters, activities and a new look for each area, created by Hollywood set designer Sonja Klaus. This year we’ve... Read more...

Infant (Baby) Tickets (0-12 months)

Babies under 12 months old can visit for free. They won't take part in the interactive elements of the experience (for example they won't build... Read more...

When will confirmation email arrive?

Once you've completed your booking, the confirmation email should arrive within an hour or two. If you think you have entered the wrong email address,... Read more...

How do I set my Password?

In your confirmation email you'll have received a link to set a password for the 'Personalise my Visit' area of the website. Please follow the... Read more...

How do I book tickets?

Places for LaplandUK can only be booked via our website at laplanduk.co.uk - click on 'Book Now' on the homepage.  The booking site is... Read more...

When can I book tickets 2019?

LaplandUK holds three booking windows:  Early Bird Booking Window (Now closed for 2019) Mid-Christmas Booking Window (Exact date TBC, approximately... Read more...

Can I cancel my booking?

Please note all tickets are non-refundable. However, you can change the date and time of your booking in the 'Personalise my Visit' area... Read more...

Father Christmas gift

As is the tradition at LaplandUK, children will receive a husky toy from Father Christmas. However, each year a new husky puppy is introduced to Father... Read more...

Personalise My Visit

Our 'Personalise my Visit' portal will be opening in late spring, where you will have the options to: Move your booking date / time (up... Read more...

Adding tickets to my booking

If you wish to add a child or adult tickets to your booking, please log in to ‘Personalise My Visit’ and click ‘My party’... Read more...

Booking over 8 people

We set a limit of eight tickets per family booking due to the logistics of visiting Father Christmas' cottage. We generally recommend no more than 4... Read more...

Editing multiple bookings

If you made more than one booking, you can personalise all bookings in the 'Personalise my Visit' area of the website. Please log in to '... Read more...

Large group bookings

LaplandUK is designed to be a family experience, but we can also accommodate large group bookings.  Due to the popularity of the event we would... Read more...

Can I have a refund?

Unfortuantely, tickets are only immediately refundable within 7 days of the tickets being purchased.  The first thing to ask is... Read more...

Linking groups together

During the first 90 minutes of the experience the tour splits into two smaller groups- 'Team Reindeer' and 'Team Husky.' Whilst the... Read more...

Child Ticket (1-16 years)

Child tickets start at 12 months, and end at 16 years. Infant tickets (babes in arms) are available free for babies under 12 months old. You are more than... Read more...

Forgot to Personalise my Visit

Please do not worry, this is not a problem. Once you arrive at LaplandUK, simply provide the details to the elves at Check In and they will... Read more...

VIP

lapland, vip, private, exclusive, VIP, LaplandUK, private tour, elves, David Beckham, Beckham family, Christmas, expensive, 5 star, royal family, ascot, amazing, limited... Read more...