Can I move/cancel my booking?

All tickets are non-refundable. You'll be able to change the date of your booking in the 'Personalise my Visit' area of the website up to 7 days before your visit, subject to availability.

TicketPlan cancellation protection is also available to purchase alongside your tickets during the booking process. Your tickets are non-refundable and this will protect you against cancellations resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan terms and conditions, which we advise you to read. Please note restrictions apply in relation to pre-existing medical conditions.

By purchasing cancellation protection, your tickets are fully refundable subject to the terms and conditions of TicketPlan.

Please see below for the window that will be shown during the booking process asking if you wish to purchase cancellation protection.