Topics

Ascot Experience

How much are tickets?

Here is a full list of dates and prices for LaplandUK 2019.     If you would like a reminder email closer to this date please sign up to our... Read more...

What is included in the price?

Your magical LaplandUK experience begins when you deliver your child’s personalised invitation from Father Christmas asking for their help making... Read more...

What are Superstar Days?

Superstar days in 2019 will take place on the 26th November and 28th November. Our Superstar Days are tour dates that have been specifically... Read more...

How long does the experience last?

Your whole tour will last between 3.5 - 4 hours, with your visit to Father Christmas coming in the final hour of the adventure.  The time stated on... Read more...

What happens in my LaplandUK tour?

The tours consist of 3 sections: The first 90 minutes being an interactive theatrical experience, in which you'll help the Elves build a toy in the... Read more...

How do I contact you?

... Read more...

How do I book a carer ticket?

Each booking can have a maximum of 1 carer for a premium tour, or any amount for a Superstar Day. One paid adult must be purchased per carer... Read more...

Can I bring my baby?

Absolutely! Babies (and elflets) under 12-months-old can visit for free. They won't take part in the interactive elements of the experience (for... Read more...

Where is LaplandUK?

LaplandUK is based in the beautiful Whitmoor Forest, part of the Crown Estate near Ascot.  Our address is; Swinley Road,  Ascot, Berkshire, SL5 8... Read more...

When will my confirmation email arrive?

Once you've completed your booking, the confirmation email should arrive within an hour or two. If you think you have entered the wrong email address,... Read more...

Is there a restaurant or other catering facility?

Yes – LaplandUK features several cafés, as well as a restaurant at the Village Square. The elves have been busy turning the Elf... Read more...

What is Personalise My Visit?

Our ‘Personalise My Visit’ portal is part of the website that you can… well… personalise your visit! This is where you can: Add... Read more...

How much are adult tickets?

All prices for LaplandUK are charged per person.  Prices start from £59pp and vary depending on the time and date of your visit.  The... Read more...

When can I book tickets?

LaplandUK holds three booking windows:  Early Bird Booking Window (In 2019 this will be 28th Jan - 1st Feb) Mid-Christmas Booking Window (Exact date... Read more...

What are Jingles?

Jingles are the elven currency of LaplandUK Once you travel through the magical pathway to Lapland you will only be able to spend Jingles or use... Read more...

Can I move/cancel my booking?

All tickets are non-refundable. You'll be able to change the date of your booking in the 'Personalise my Visit' area of the website up to 7... Read more...

How do I book tickets?

Places for LaplandUK can only be booked via our website at laplanduk.co.uk - click on 'Book Now' on the homepage.  The booking site will... Read more...

Can I add tickets to my booking?

Yes. To add child or adult tickets to your booking, please log in to ‘Personalise My Visit’ and click ‘my party’ to edit the... Read more...

How accessible is LaplandUK

While the site is accessible for disabled guests, we do remind visitors that we are based in a natural forest environment. Whilst we have laid hundreds of... Read more...

Can I pay in installments?

Payment for LaplandUK is taken at the time of booking.  It is possible to make a booking and add extra tickets in the Spring when the Personalise My... Read more...

When do I need to arrive?

We recommend you arrive 20-30 minutes before the start of your tour. If you booked for the 11:00 tour, we’d therefore recommend you aim to arrive... Read more...

Can I purchase the toy my child builds in the Toy Factory?

Of course! Every child will help make toys in the Toy Factory, which Father Christmas will deliver to boys and girls around the world. If you wish you... Read more...

When can I Personalise My Visit?

The Personalise My Visit pages are open.  You'll be able to: Add magical extras to your booking Purchase extra tickets  Move your booking to... Read more...

How do I set my Password?

In your confirmation email you'll have received a link to set a password for the 'personalise my visit' area of the website. Please follow the... Read more...

What should I wear?

And... While you’ll be inside for some sections of the event, the majority is outdoors in the natural forest setting of Whitmoor Forest. Due to this,... Read more...

What happens if we're late?

If possible, we will endeavour to accommodate you and book you into the next available tour, however as there are only a certain number of places... Read more...

Military discount

Unfortunately at this time we are unable to offer a military discount. Due to the subsidising of our Superstar days and working with numerous... Read more...

How can I edit multiple bookings?

If you made more than one booking, you can personalise all the bookings in the 'personalise my visit' area of the website. Please log in to '... Read more...

What counts as a child?

Child tickets start at 12-months, and end at 16-years. Infant tickets are available for free for babies under 12-months-old You are more than welcome to... Read more...

My family has dietary requirements, do you cater to this?

Our restaurant caters to a wide range of dietary requirements, including gluten & dairy free options. More information will be available on our menu... Read more...

Is LaplandUK a non-smoking zone?

Yes, LaplandUK has a no smoking policy in all areas of the site, including outside. ... Read more...