Topics

Ascot Experience

How much are tickets?

Here is a full list of dates and prices for LaplandUK 2018 (Please note these prices are only valid for the Early Bird Booking Window in January and are... Read more...

What is included in the price?

Included in the ticket price is a personalised invitation and entry into Father Christmas’ arctic homeland.  Children receive an Elf Passport,... Read more...

When can I book tickets?

The next ticket window for LaplandUK 2018 will open during the Elven Mid-Christmas celebrations (The exact mid-point between last-Christmas and next-... Read more...

Where is LaplandUK?

LaplandUK is based in the beautiful Whitmoor Forest, part of the Crown Estate near Ascot.  Our address is; Swinley Road,  Ascot, Berkshire, SL5 8... Read more...

How long does the experience last?

Your whole tour will last between 3.5 - 4 hours, with your visit to Father Christmas coming in the final hour of the adventure.  Related answers:... Read more...

What happens in my LaplandUK tour?

The tours consist of 3 sections. The first 90 minutes being an interactive theatrical experience, in which you'll help the Elves build a toy in the... Read more...

What are Superstar Days?

Our Superstar Days are tour dates that have been specifically designed around children and families with additional needs to make the LaplandUK... Read more...

What is Personalise My Visit?

Our ‘Personalise My Visit’ portal is part of the website that you can… well… personalise your visit! This is where you can: Add... Read more...

How much are adult tickets?

All prices for LaplandUK are per person.  Prices start from £49pp and vary depending on the time and date of your visit.  The exception to... Read more...

Can I bring my baby?

Absolutely! Babies (and elflets) under 12-months-old can visit for free. They won't take part in the interactive elements of the experience (for... Read more...

What is Magic Monday?

Last year to celebrate our 10th Anniversary we introduced MAGIC MONDAY - a day where all tickets were £49pp... ... and this year there will be TWO... Read more...

Can I purchase the toy my child builds in the Toy Factory?

Of course!  Every child will help make toys in the Toy Factory, which Father Christmas will deliver to boys and girls around the world.  If you... Read more...

When is LaplandUK open?

RELATED ANSWERS:  What is a Superstar Day?   Prices valid for the January Early Bird Booking Window only and are subject to change.  More... Read more...

Is there a restaurant or other catering facility?

Yes – LaplandUKfeatures several cafés, as well as a restaurant at the Village Square. Families will have the opportunity to choose from a... Read more...

How do I book a carer ticket?

Each booking can have a maximum of 1 carer for a premium tour, or any amount for a Superstar Day. One paid adult must be purchased per carer... Read more...

How do I book tickets?

During one of our ticket windows simply click on the "book now" link on our website. The next ticket window will be:  Related answers:... Read more...

What should I wear?

An elf costume. And... While you’ll be inside for some sections of the event, the majority is outdoors in the natural forest setting of Whitmoor... Read more...

How accessible is LaplandUK

While the site is fully accessible for disabled guests, we do remind visitors that we are based in a natural forest environment. This means that the... Read more...

How do I contact you?

... Read more...

When can I Personalise My Visit?

The Personalise My Visit pages will re-open on the 20th June 2018 You'll be able to: Add magical extras to your booking Purchase extra tickets ... Read more...

What counts as a child?

Child tickets start at 12 months, and end at 16 years. You are more than welcome to book a baby as a child ticket if you’d like them to... Read more...

Can I move/cancel my booking?

All tickets are non-refundable. You'll be able to change the date of your booking in the 'Personalise my Visit' area of the website up to 7... Read more...

What are Jingles?

Jingles are the currency of LaplandUK– one of the world’s most robust currencies it has held its exchange rate of £1=1J for ten years!... Read more...

How do I set my Password?

In your confirmation email you'll have received a link to set a password for the 'personalise my visit' area of the website. Please follow the... Read more...

Can I add tickets to my booking?

Yes. To add child or adult tickets to your booking, please log in to ‘Personalise My Visit’ when it opens on 20th June 2018 and click ‘... Read more...

When do I need to arrive?

We recommend you arrive 20-30 minutes before the start of your tour. If you booked for the 11:00 tour, we’d therefore recommend you aim to arrive... Read more...

Can I pay in installments?

Payment for LaplandUK is taken at the time of booking.  It is possible to make a booking and add extra tickets in the Spring when the Personalise My... Read more...

What happens if we're late?

If possible, we will endeavour to accommodate you and book you into the next available tour, however as there are only a certain number of places... Read more...

How can I edit multiple bookings?

If you made more than one booking, you can personalise all the bookings in the 'personalise my visit' area of the website. Please log in to '... Read more...

Military discount

Unfortunately at this time we are unable to offer a military discount. Due to the subsidising of our superstar days and working with numerous... Read more...

When will my confirmation email arrive?

Once you've completed your booking, the confirmation email should arrive within an hour or two, but may take up to 24 hours to arrive If you think you... Read more...

My family has dietary requirements, do you cater to this?

Our restaurant caters to a wide range of dietary requirements, including gluten & dairy free options. More information will be available on our menu... Read more...

Is LaplandUK a non-smoking zone?

Yes, LaplandUK has a no smoking policy in all areas of the site, including outside. ... Read more...